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Archive for the ‘social media’ Category

Ten Tigerfish top tips for social media (part 2)

Thursday, September 29th, 2011

(The first five tips are at this blog post: Ten Tigerfish top tips for social media (part 1))

Tip 6 – Create a Facebook business ‘page’

By accessing the ‘create a page’ link at the bottom of your Facebook profile page.

Don’t forget with social media, it’s not enough just to have it - tell people you have it too. Use profiles on business cards, website, letterheads, email signatures etc.

Tip 7 – Tweetdeck

I found this transformed my Twitter experience. Information comes directly to you, and you can post messages and monitor your other social media platforms too.

Tip 8 – Secure your social media name

Even if you choose not to use social media, secure your name on the main ones anyway. It’s like a URL. Once it’s been taken, that’s it.

I recommend at least securing LinkedIn, Facebook, Twitter, YouTube, Flickr.

Check out www.namechk.com

Tip 9 – URL shortening with http://bitly.com

A fabulously useful tool to not only shorten unwieldy URLs but also (if you register) will give you analytics on how many times the link has been used.

And finally:

Tigerfish Tip 10 – Sign up for Google Alerts

You might choose not to engage with social media, but DO monitor what’s being said about your company online. Or your competition. Or industry sector. Easy to do, visit www.google.co.uk/alerts

Social media is a great way to learn, share, engage with your stakeholders.

What a resource – enjoy it!

Follow @amandatigerfish on Twitter and ‘like’  http://www.facebook.com/TigerfishPR

Ten Tigerfish top tips for social media (part 1)

Tuesday, September 27th, 2011

I’ve just delivered a training session to a business networking group in Blackburn, and I thought some of the key points were worth reiterating. It’s always useful to have that list of things to do… (the second five top tips to follow)

Social media is a great way to engage with customers, learn what they want, ask questions, establish your credibility – and keep in contact with not just 8, but 80 or even 800 people at a time.

It’s tough, but not impossible to streamline your social media. It can be very time efficient – but that takes discipline and a plan. Here are some handy tips and techniques for starters:

Tip 1 – Make sure your LinkedIn profile is 100% complete

This means photos, summary, three jobs, education and at least three recommendations. It makes you look more professional.

  • Don’t forget to make websites specific (you have up to three, so direct people to specific pages)
  • Add Twitter tag if you have one
  • Modify your public profile so it’s less cumbersome.

Tip 2 – When connecting, use ‘done business with’ option…

… and always write a personal note

Tip 3 – If you don’t want to get updates from someone on LinkedIn…

…hover your cursor over their latest update and click on the greyed out ‘hide’ button which will appear to the right of the text.

Tip 4 – check who has visited your profile

(click through from lower right hand corner of your LinkedIn home page). Useful to see who is interested in you.

Tip 5 – Update your status on LinkedIn

Remember this will go to your business colleagues, so make sure it’s a) to do with business b) of interest c) not selling.

Join groups and participate to show your expertise.

If you would like to follow me on twitter for more tips and general chat, I’m on @amandatigerfish . It would be great too if you could ‘like’  http://www.facebook.com/TigerfishPR.  I’ll be posting information there too.


Confused by @ # RT and DM?

Monday, January 31st, 2011

I really enjoy being on Twitter.

With it, I’ve developed my network, discovered some great people – locally and further afield, broadened my early warning system for news, built my reputation, sought advice, offered advice, found new routes to market, increased communication and improved my Google ranking. It’s perfect for creating connections and conversation.

So what’s not to like?

Well, clearly it’s not for everyone, and, used incorrectly, there can be some issues regarding tone, strategy and authenticity. But that aside, if you’re thinking of trying it out, here’s a quick translation of some twitter-specific abbreviations.

@

This is used to send someone a message. Use @their twitter ID ie. @amandatigerfish.

Use it to directly engage with someone, or to reply to a tweet. Remember, everyone can see it – it is a public tweet accessible to all.

To reply using twitter.com, hover over a tweet, and click on the ‘reply’ link which magically appears.

You can see which messages have been sent to you, by clicking on the @mentions tab on twitter.com (or on the @ button on other client software, like Tweetdeck)

RT

This means re-tweet. If you see a tweet that you think would be of interest to your followers, you can share it with them by ‘retweeting’ ie. send it out to them.

Retweeting adds value for your followers & builds up rapport with the person who created the initial link. I usually like to say why I’m sending something onwards, so my RT might look something like this:

‘I really agree -> RT @amandatigerfish new blog post on choosing a PR agency bit.ly/fRqBfX

On twitter.com, hover your cursor over the tweet you want to share, then the RT button will appear. Remember though, on twitter you can’t edit the tweet before sending, but you can do that on programmes like Tweetdeck.

This is important if you want to add a comment, or remove some words to make sure it sticks to 140 characters.

There’s also a clever little tab on twitter.com called ‘retweets’ which allows you to see:

•            What you have retweeted

•            What others in your timeline have retweeted

•            Which of your own tweets has been retweeted

It is very poor twitter etiquette to pass something off as your own so credit the person who flagged it up to you by RT=ing

DM

This is a direct message. Rather like an email, it cannot be seen everyone, just the person who has received it, and the person who sent it.

You cannot DM someone who isn’t following you.

I like to use DM’s to continue a conversation. Don’t forget that your followers might well only see one half of any dialogue (how irritating) or you might end up ’spamming’ them with general chit chat.

There are a number of ways you can create a DM.

•            Either log into twitter account and click on ‘messages’ at the very top of the page. This will show all the DM’s you’ve sent. Just type in another message here and send.

•            On Tweetdeck, hover over the profile photo and 4 quadrants will appear. The top right quartile creates a DM.

•            Just type in someone’s Twitter name, replacing the @ with a D

A word of caution though – whilst these DMs are private, I find (as my followers will vouch!) that it’s quite easy for DM’s to become ordinary tweets because you don’t press the right button. Make sure you don’t say anything too contentious.

#ff

Basically, a hash tag (#) makes things easier to search, and ff is short for Follow Friday. And Friday is traditionally the day when we highlight people we have found helpful/friendly/knowledgeable/good eggs and want to publicly acknowledge this.

However, I have come across a couple of truly inspired blogs explaining exactly how what #ff means and how to use it, so my recommendation is that you take a look at them. I’ve put a link to them here and here . (from John Walker and Rebecca Parker respectively – both social media stars).

So that’s about it on the deciphering front. If you want to know more about Twitter, or would like to attend my next workshop on ‘Twitter and PR – what you need to know’, click here.

Twitter – is it part of social Not-working?

Sunday, September 19th, 2010

I’ve been to a few business networking events this week, and it seems that in the circles I move in, Twitter is still somewhat of a mystery. As I enthuse about Twitter, I see the scepticism flash across people’s faces. I say – “oh and you can follow me on @amandatigerfish”, and they go “er, Twitter is not for us” or “it’s just pointless” or “I’ve not got time for all that lark”.

The truth is, they just don’t ‘get it’, and in honesty, neither did I until 6 months ago. But I’m so glad I started.  So here are some of my thoughts* on why Twitter is so great for business:

17 reasons to add Twitter to your busy day

  • It’s a fabulous way to engage with your stakeholders…
  • …and it is a great way for them to be able to engage with you
  • It can give a personality to your brand
  • You can quickly respond to current events
  • It is hugely powerful communication vehicle
  • It provides a direct line of communication to people you might never usually have access to
  • It has the potential to enable market penetration – for free – far more effectively than any other method
  • It perfectly complements other routes to market – blogs, LinkedIn, advertising, PR, virals, direct marketing etc
  • Direct messaging is as effective as an email – and for some people, more so
  • Twitter is a super community – to share ideas/gauge responses/undertake market research/ask for help
  • There are many knowledgeable people on Twitter offering excellent advice
  • It is one of the most immediate forms of information – local/national/international news or data-rich blogs
  • It drives traffic to websites
  • It brings information into your computer without you having to search for it
  • IT”s FREE (and this reason is courtesy of @DT100. You see, Twitter is brilliant for feedback too)
  • It let’s you get involved in topical conversations on a global or local level (thanks to @walkerstudios for this addition)
  • Collaborations between users can happen in real time – and hence the changes in this document.

So if you are using Twitter, let me know so I can follow you.  And if you’re not – what are you waiting for?

Making your website work harder

Tuesday, August 31st, 2010

As a PR specialist, I like to have an overview of a company’s whole marketing strategy. Every aspect of how a company comes into contact with its customers/competitors/staff/neighbours etc affects its reputation. Which is why I was recently at a website seminar, hosted by Regenerate Pennine Lancashire in Blackburn, looking at some top tips on creating great websites.

Happily, the session was run by B2B internet marketing coach, Andrew Lloyd Gordon who had kindly condensed his 2 day course into a 90-minute training session.  And the parts which resonated most with me, I’ve included here.

Getting more from your website

The basic premise is that all websites CAN convert more, with a few changes here and there. We all need to be aspiring to do this, otherwise what is the point of having a website if it’s not doing as well as it could?

Firstly, are you clear about what your site is actually for? You really REALLY need to know what it does for your business.

There is always a tension between:

what YOU want a customer to do whilst on your website VS what the customer actually want to do. Do you understand what they are looking for from your site?

Tips:

  • Phone them up and ask
  • Do some market research
  • Run focus groups

Check out this book: Rocket Surgery made easy

What is your website actually like?

Before you decide, be aware of something called ‘the curse of knowledge’. We all suffer from this to some extent. Once we know something, it’s difficult to imagine what it’s like not knowing it. So if you know that ’security solutions’ really means ‘locks, security gates and bollards’ how could you ever imagine someone else might think it meant ’stair-gate, night-light and comfort blanket’?

Try to find someone outside your company to review your website. Don’t even use a friend because they’ll say usually nice things about it.

Whatever you do, beware of the HIPPO factor. (Highest paid person’s opinion).

Don’t let your website stagnate

Andrew suggests its a really good idea to continually modify a website, checking whether changes work or not by using a free tool: Google website optimiser, and to always bear in mind how people can be influenced (from work done by Robert B Cialdini)

6 triggers to influence

  • Reciprocation – you give someone something, and they give something back in return
  • Commitment – a sales trick is to get people to buy something small – and then they are more likely to buy again
  • Social proof – we do what other people do (try looking up in a crowd, and see how others follow your lead)
  • Authority – establish that your opinion is worth listening to
  • Like us – we are more influenced by people who are like us
  • Scarcity – encourage people to buy now because it won’t be there later.

Ooh, there’s some great stuff that this man knows, and this seminar was only scratching the surface!

Here are 14 ways to make better websites:

  • use more images, particularly of faces
  • simplify messages
  • everything should be clickable (we want something to do on a website)
  • people respond to movement (some, not masses) and colour
  • novelty grabs attention
  • Try using callouts – like a ‘phone now’ button
  • use video/audio
  • use lots of testimonials – and make them real with photos, quotes, named people
  • take inspiration from the Amazon website – lots of buttons, buy now, ‘people also bought..’ ideas. And keep an eye on their site – they keep making changes
  • change font size
  • try different backgrounds
  • give something away (we all respond well to reciprocation) ie. an ebook/gift/voucher
  • create a degree of urgency (buy now…, offer ends…, last few remaining…)
  • encourage feedback

And all these things are very do-able. So, why am I spending my time just writing a blog? Clearly I’ve got a website to review.. and change… and test… and change…

Three tips to starting social media

Friday, April 30th, 2010

Yesterday I went to a linkedIn and twitter seminar by Liz Cable organised by Creative Lancashire and picked up some wickedly good social media tips which I thought I’d share.

Firstly – Don’t underestimate the power of social media

One of the first things she did was to show a hilarious youtube clip giving powerful customer feedback via song. This has already had more than EIGHT MILLION views, so should you ever doubt the power of social media, this might go some way to convincing you otherwise.

Secondly – Find what works for you

I’ve always just dabbled at social media, nothing more than paying lip service to it – until that is, I went to a talk that Mike Perls from MC2 gave. “If  you’re in communications, you’ve just gotta get on and do it – and do it with passion” was basically what he said, and so I did.  But there are all type of social media out there. Twitter, Facebook, LinkedIn are some of the more accessible ones – but try them all, and try them now. Don’t be like a client of mine from about 1996 who turned down the opportunity to have a website with the excuse “it’s too early to be doing that, it might be just a flash in the pan…”

Thirdly – make LinkedIn work harder for you

For anyone in business, LinkedIn is probably THE easiest way to start in social media – even though many users often don’t realise that that’s what it is. But DO make it work harder for you.

As Liz Cable says, 64% more people will contact you if your image has eyes and teeth. Don’t use logos, but do put your photo up. It should present you as if you were at a business networking meeting, because after-all, this is the internet version of a business network.

Remember to update your ‘network activity’ regularly (where it says ’share an update’) which will go to all your connections

Make the most of your website links – direct people to a relevant page, not just to the homepage.

Always take time to complete the summary box – why not take the opportunity to let people know your experience and goals?