I was in a pub this lunchtime, which gave me ample time for some ‘people watching’. There were six other people, sat in pairs on three separate tables. Two husband and wife combos, both in their 60’s or 70’s, who ate in total silence. And then on another table, a man and his friend, probably the same sort of age.
One of the men was holding forth with his views. Loudly and assertively. So astonishing were they, I actually made notes. Yes, really. I scribbled them on a receipt. Here are some typical snippets:
And on and on he went.
It occurred to me that no one was challenging him on his views. He was so sure of himself that he didn’t need feedback, even though some of them were downright wrong. And I hazard to guess that the reason everyone else was so quiet, was because they were all listening too.
Many companies have exactly this sort of person in their midst. Maybe your own does. Someone with fixed views, which may well be out of kilter with the opinion of your team. Yet what they are very effectively doing is communicating their message.
Remember, everyone within your organisation is a representative of it. Which is why it’s vital to ensure the messages your team conveys are in line with the ethos and philosophy of your company.
With so many ways now to amplify your conversation with the ‘outside world’, sensible senior managers are making sure they are providing leadership on the message.
Don’t let that opinionated employee hog the limelight with the wrong company information.